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Objectives: Following the introduction of a nationwide online telepharmacy chat-service in Denmark in the spring ofoffering free counselling to all Danish citizens, we aimed to investigate the types of enquiries that are made to the telepharmacy. Methods: We extracted consecutive chat transcripts and categorised them in four : drug-related, symptom, technical and other. These were further divided into 28 prespecified sub. After the categorisation of the transcripts, 7 new sub were added and the material was reanalysed.
For drug-related enquiries, the drug in question was registered according to the anatomical-therapeutic-chemical system developed by World Health Organization.
Veterinary and empty nonresponding enquiries were excluded. Key findings: Four hundred seventy-six eligible enquiries were identified and categorised. The enquiries were found to be diverse: enquiries The most common drug class was 'drugs related to the genitourinary system and sex hormones'. Only 50 Of all enquiries, Of the customers, Conclusion: The diverse enquiries require professional chat operators with broad experience. Some subjects are overrepresented when compared with regular pharmacy counselling and should receive special attention. Continued monitoring is considered essential.
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Baldoni S, et al. Medicina Kaunas.
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Herborg H, et al. Ann Pharmacother. Epub Mar PMID: Review. See all similar articles. Cited by 4 articles User experience with the Ask Your Pharmacist teleconsultation platform. Can Pharm J Ott. Trends in the receipt of medicines information among Finnish adults in a nationwide repeated cross-sectional survey. Mononen N, et al. BMJ Open. Benetoli A, et al. MeSH terms Denmark Actions.
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